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Very poor customer service!! Was told I would be approved for a refi on a Friday and to cancel my auto draft on my current mortgage.

The following Wednesday was told by David Fann the rescore on my credit report showed $2000 more than the previous score and he would try a different route and would call me that day. By Thursday night still no contact from David Fann!

Why tell a customer to cancel their auto draft on current mortgage and then bail!! Frustrated!!

Product or Service Mentioned: Supreme Lending Mortgage.

Reason of review: Order processing issue.

Company wrote 1 public responses to the review from Oct 13, 2016.
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Dallas, Texas, United States #1226837
Supreme Lending Verified Representative

We're very sorry to hear that and can understand your frustration. Do you mind emailing with your name, phone number, and the best time to reach you so we can look into resolving this situation for you?

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