We were in the refinancing process from Aug 1 - Oct 20, 2016. Worst experience.
We would never refer Conrad Walker-Walnut Creek:Never took accountability for submitting documents incorrectly, late and did not communicate with us or ever apologized. Communication was a nightmare. The Underwriter provided us an approval for a closing document then decided to inform us(clients) that she missed some information required to provide a final approval. UW is very unorganized.
Supreme Lending is very unorganized. This whole process was a nightmare.
Only thank you to Carlos Rivera/Ana Horn/Rammil Quizon. Never received approval and Credit Technologies-Credit Agency they use provided inaccurate information rather than obtaining confirmed #s re:DTI
Product or Service Mentioned: Supreme Lending Mortgage Refinance.
Reason of review: Poor customer service.
Monetary Loss: $12100.
I didn't like: Non-communicative, Time frame, Time management, Organization.