Supreme Lending - Insurance switch and selling off mortgage before 1st payment
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Whatever you Do not use supreme lending... big issues told them I wanted USAA as my insurance they gave it to some other company so I was billed by two companies for insurance . Had ti make them refund the premium payment to send to USAA then once they close they sell your mortgage( to wells fargo uuggh) before the first payment
Reason of review: Poor customer service.
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Sold my loan off after 1st payment. The new company did not have the same policies around additional principal payments, PMI removal and Escrow accounts.
I had to 250 to make an additional principal payment, I have to request a review for PMI removal and pay for a new appraisal and they will NOT remove my escrow account for 5 years. These were all items Supreme Lending agreed that I could do.
When I reached out to them around the problems, they said they had no idea that the company the loan was sold to did not have the same policies. I am now making a payment that is 800 more a month than planned and am continuing to spend money and jump through hoops to try and get some of the items done that Supreme could do for me.