LendingTree got us to Ashford in Alpharetta in Aug 09 and then we experienced our first mysterious and worrisome delay. We were told that the business had changed to Supreme Lending and that delays were due integration issues.
We have very good credit,have been steadily employed etc and live in a very desirable neighborhood with stable, rising home prices defying the bust.
We were supplied with an acceptable GFE in September 2009, had a successful appraisal and submitted material for many separate additional and unexpected requests then were SCHEDULED TO CLOSE -the title company had called and was coming to our house one day in early December. We canceled travel plans to accommodate that. Supreme canceled via voicemail and we reached a dead end thereafter when our calls were not returned - including messages and voicemails for our agent's supervisor and the branch manager. It was only after we called Texas multiple times that we finally heard back from Supreme in late January who wanted to restart the process.
We understand that the underwriting rules and debt/loan ratio have changed since our original GFE due to changes in regulations. We were then given a new GFE with higher interest (we were told REPEATEDLY that the original rate would be honored. ) The new GFE requires ~60,000 cash to the table which we are prepared to provide we were then told that it would be too difficult to get that loan because of the amount of money we want to put in
We wrote to request a return our $400 dollar appraisal fee (we were promised in all of the initial conversations and the first GFE that this would be reimbursed).
This cost us hundreds, perhaps thousands of dollars in lost savings but the worst part of this experience is the unprofessional aspects of Supreme's behavior and communications with us. WE BENT OVER BACKWARDS TO DO WHAT WE WERE ASKED and they did NOT perform and NEVER replied to our requests after that last conversation.
Product or Service Mentioned: Supreme Lending Loan.